Part-Time Collections Resolution Specialist
Overview:
This position is responsible for the collection of past due payments on various retail or consumer account types by phone, while upholding the Bank's high standards for the client experience.
Probes with fact-finding questions to ensure a complete understanding of client's reason for delinquency, and works with client to establish payment arrangements or prescribe other treatments with the goal of bringing the account current.
This position is considered a first line of defense and expected to maintain a high level of attention to detail, analyze facts, and make sound decisions in order to mitigate risk to the Bank.
This is a part-time position, benefits not included The part-time hours will fall between our hours of operation:
Monday, Wednesday, Friday 8:
00am-5:
00pm, Tuesday, Thursday 10:
00am-7:
00pm, and Saturday once a month 9:
00am-1:
00pm
Responsibilities:
Resolution Support - Contacts past due clients to collect payments.
Applies the appropriate treatment to resolve delinquency, and serves as a liaison between branch and clients.
Client Service - Establishes a rapport with clients throughout work activities.
Delivers the best client experience while maintaining high standards of professionalism and call quality.
Operational Support - Documents accounts, utilizes the correct system coding, and submits account maintenance with accuracy.
Procedural - Maintains a strong knowledge of Bank policies while navigating multiple systems to ensure procedures and applicable regulations are followed at all times.
Qualifications:
High School Diploma or GED and 2 years of experience in Collections, Customer Service, or Financial services Additional Skills:
Preferred Education:
Bachelor's degree Collections experience preferred Effective communication skills to include active listening Ability to negotiate and collect Ability to work in multiple systems simultaneously while talking to customers and taking notes High level of attention to detail and accuracy including written skills Recommended Skills Active Listening Attention To Detail Communication Customer Service Finance Maintenance Estimated Salary: $20 to $28 per hour based on qualifications.
This position is responsible for the collection of past due payments on various retail or consumer account types by phone, while upholding the Bank's high standards for the client experience.
Probes with fact-finding questions to ensure a complete understanding of client's reason for delinquency, and works with client to establish payment arrangements or prescribe other treatments with the goal of bringing the account current.
This position is considered a first line of defense and expected to maintain a high level of attention to detail, analyze facts, and make sound decisions in order to mitigate risk to the Bank.
This is a part-time position, benefits not included The part-time hours will fall between our hours of operation:
Monday, Wednesday, Friday 8:
00am-5:
00pm, Tuesday, Thursday 10:
00am-7:
00pm, and Saturday once a month 9:
00am-1:
00pm
Responsibilities:
Resolution Support - Contacts past due clients to collect payments.
Applies the appropriate treatment to resolve delinquency, and serves as a liaison between branch and clients.
Client Service - Establishes a rapport with clients throughout work activities.
Delivers the best client experience while maintaining high standards of professionalism and call quality.
Operational Support - Documents accounts, utilizes the correct system coding, and submits account maintenance with accuracy.
Procedural - Maintains a strong knowledge of Bank policies while navigating multiple systems to ensure procedures and applicable regulations are followed at all times.
Qualifications:
High School Diploma or GED and 2 years of experience in Collections, Customer Service, or Financial services Additional Skills:
Preferred Education:
Bachelor's degree Collections experience preferred Effective communication skills to include active listening Ability to negotiate and collect Ability to work in multiple systems simultaneously while talking to customers and taking notes High level of attention to detail and accuracy including written skills Recommended Skills Active Listening Attention To Detail Communication Customer Service Finance Maintenance Estimated Salary: $20 to $28 per hour based on qualifications.
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