Service Project Manager

Service Project Manager
Locations:Wendell, North Carolina
Job Family: Customer Services
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English (US)
Job Description
Division: Energy Management
Business Unit: Energy Management (EM)
Requisition Number: 233161
Primary Location: United States-North Carolina-Wendell
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Bachelor's Degree
Travel Required: 10%
Division Description:
With power chain management from creation to consumption, and over half a dozen manufacturing hubs here in the U.S., Siemens Energy Management provides technologies for the economic, reliable, and intelligent transmission and distribution of electrical power. From smart grid and energy automation technology, to power supply for industrial plants and high-voltage transmission systems, Siemens is providing intelligent technologies to a diverse clientele.
For more information, please visit: http://www.siemens.com/businesses/us/en/energy-management.htm
Job Description:
Position Overview
+ Ability to lead High Level Customer Resolution Cases by orchestrating interactions between Technical, PM, BDM, Factory and other departments.
+ Potential Travel to discuss High profile Customer Issues in order to offer more understanding and better solutions to our Customers.
+ Drive Complex Issues to Resolution and Help Implement Corrective Actions
+ Process Improvement Specialist for the Team
+ Aid team members to increase efficiencies across department
+ This person or candidate will be the first contact for EM MV customers when they require post sales service or technical support. The candidate will be well versed in all Microsoft Office applications and salesforce.com
+ Preferably have SAP experience. The candidate must be able to handle multiple tasks simultaneously and be very customer oriented.
+ Responds to incoming inquiries and/or requests regarding products and/or services. Supports customers by providing information while providing efficient and courteous service. Participates in investigating and resolving semi-complex problems. Supports order tracking, price quoting, and scheduling.
+ Performs semi-complex work within area of specialization. Interprets documented rules, past practices, or instruction on a semi-independent level. Effectively identifies problems as theyOccur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.
Required Knowledge/Skills, Education, and Experience
+ Demonstrates basic knowledge of a specialty area. Typically, 2-5years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above.
+ 4 year Degree Required. Specialized skill training/certification may be required.
+ Primarily intra-organizational contacts and limited external contacts
Preferred Knowledge/Skills, Education, and Experience
+ Sap and Salesforce.com a plus
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .

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